FAQ

1. What payment methods do you accept?

We currently accept payments securely through PayPal.

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2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

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3. How long does shipping take?

• Order Processing Time: 1–2 business days
• Delivery Time: 3–4 business days after processing

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4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email so you can follow your package.

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5. What is your return policy?

We offer:

• 30 Days Free Returns (unused items in original packaging)
• 14 Days Money Back Guarantee

To start a return, contact us at support@monacil.shop.

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6. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

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7. What if I received a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us right away at support@monacil.shop and we’ll make it right.

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8. How can I contact customer support?

You can reach our team anytime by emailing us at:
📧 support@monacil.shop